African Tours Safaris Luxury Travel Safari Accommodation Africa | Tours Africana

General Information

TERMS AND CONDITIONS – For travel, tours and safaris to South Africa, Botswana, Namibia, Mozambique, Southern Africa ,Indian islands.

BOOKING: A deposit of 30% is required to proceed with bookings. The balance of the final amount is to be paid not later than 60 days prior to the commencement of services. A booking made within 60 days of commencement is payable in full on confirmation.

Confirmation of the booking will be made once an invoice has been issued by Tours Africana, followed by the receipt of the 30% non-refundable deposit.

Cancellation of any booking is only effective on receipt of written notification, and acknowledgement of receipt by Tours Africana.

Cancellation:

Should the cancellation be prior to 60 Days before the planned departure of the safari, the deposit is forfeited and cancellations will be subject to the following penalties:

90 to 60 day’s notice -30 %( deposit), 59 to 31 days notice – 50%, 30 days or less notice – 100%

Verified circumstances, leading to cancellations will be viewed with complete fairness.

The company will not provide tickets, coupons, vouchers or documents until full payment has been received. No client will be permitted on safari without payment in full being received by the company.

We are not able to guarantee any flights before receipt of payment as seats are often held for a limited period before ticketing is required so this is a time sensitive issue.

Insurance

 It is a condition of booking, that the sole responsibility lies with the guest to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, as well as any dependants/travelling companions for the duration of their trip to Southern Africa. This insurance should include cover in respect of, but not limited to, the following eventualities:  cancellation or curtailment of the safari, emergency evacuation expenses, medical expenses, and repatriation expenses, damage/theft/loss of personal baggage, money and goods. Tours Africana, including their representatives, employees and agents will take no responsibility for any costs, losses incurred or suffered by the guest, or guest’s dependants or travelling companions, with regards to, but not limited to, any of the above mentioned eventualities.  Guests will be charged directly by the relevant service providers for any emergency services they may require, and may find themselves in a position unable to access such services should they not be carrying the relevant insurance cover.

Passport and Visa:

The onus is upon the guest to ensure that passports and visas are valid for the countries visited. The company, their staff and their agents cannot be held liable for any visas, etc. not held by the guests, nor the cost of visas.

Health:

Anti-malaria precautions should be commenced prior to departure. Please consult your doctor for specific advice. If you are a contagious-disease carrier, you must let us know when booking your safari. A yellow fever inoculation may be required for travel between African countries. Yellow fever vaccination is required for visits to Tanzania and Zambia (at the time of print)

Wild Animals:

Please be aware that these safaris, tours may take you into close contact with wild animals. Attacks by wild animals are rare, but no safari into the African wilderness can guarantee that this will not occur. Neither the company, nor their employees, nor agents can be held responsible for any injury or incident on the safari, tour.

If you Change you’re booking:

After your booking has been confirmed, should you wish to change to an earlier departure date, you may do so subject to availability by paying a transfer fee of US0. Normal cancellation fees apply if you wish to postpone your departure.

Baggage

For safety reasons and because space is restricted on light aircrafts, luggage is restricted to 20kg (44lbs) per person for travel in Zimbabwe, Botswana, South Africa, Zambia and Namibia, in a soft bag (including camera equipment and carry on luggage). These limits are applicable when travelling with the services of Air Charters and the maximum’s apply if you are travelling on a seat rate basis so may differ if you have booked on a sole use or private charter option in which case the maximum’s depend on the type of aircraft used and the number of passengers booked. Should you arrive with excess baggage without prior warning, your baggage could be delayed, as we may have to fly the baggage into camps at a later stage at considerable extra cost to you. However, should you know in advance that your baggage will exceed the limit; we can usually book an extra seat for the bags on the aircraft, at a nominal additional cost.

Responsibility

Neither Tours Africana  (the Company) nor any person or agent acting for, through or on behalf of the Company shall be liable for any loss or damage whatsoever arising from any cause whatsoever and without restricting the generality of the afore-going shall particularly not be responsible for loss or damage arising from any errors or omissions contained in its brochure or other literature, loss or damage caused by delays, sickness, theft, injury or death.

In addition the Company shall have the right at any time at its discretion to cancel any safari or the remainder thereof or make any alteration in route, accommodation, price or other details and, in the event of any safari being rendered impossible, illegal or inadvisable by weather, strike, war, government or interference or any other cause whatsoever, the extra expenses incurred as a result thereof shall be the responsibility of the passenger. The Company may at its discretion and without liability or cost to itself at any time cancel or terminate the guest’s booking and in particular without limiting the generality of the afore-going it shall be entitled to do so in the event of the illness or the illegal or incompatible behaviour of the guest, who shall in such circumstances not be entitled to any refund. The person making any booking will, by the making of such booking, warrant that he or she has authority to enter into a contract on behalf of the other person included in such a booking and in the event of the failure of any or all of the other persons so included to make payment, the person making the booking shall by his/her signature thereof assume personal liability for

The total price of all bookings made by him/her.

 Photography

The company reserves the right without further notice to make use of any photograph or film taken on the safari, tour by our photographers without payment or permission. We guarantee that no photographs of a compromising nature will be used.

Changes to Schedules

Although every effort is made to adhere to schedules it should be borne in mind that the Company reserves the right and in fact is obliged to occasionally change routes and camps on safaris, tours as dictated by changing conditions. Such conditions may be brought about by seasonal rainfall on bush tracks, airfields and in game areas, by game migrations from one region to another, or airline or other booking problems, etc.

Refunds

Whilst the company uses its best endeavours to ensure that all anticipated accommodation is available as planned, there shall be no claim of any nature whatsoever against the Company for a refund either in the whole or part, if any accommodation or excursion is unavailable and a reasonable alternative is not found. If the guest is unable to use any service provided in the itinerary, then there are no refunds due.

Airline Clause

The airlines concerned are not to be held liable for any act, omission or event during the time the passengers are not on board their planes or conveyance. The passengers’ tickets in use by the airline or by other carriers concerned when issued shall constitute the sole contract between the airlines and the purchaser of these tickets and/or passengers. Please note that we subcontract the flying services to independent charter operations, and they are responsible for the flying.

Delays

We cannot be held liable for any delays or additional costs incurred as a result of airlines not running to schedule.

This agreement is made subject to and shall be governed by and construed according to the laws of the country in which the safari, tour takes place.

Consent

The payment of the deposit OR any other partial payment for a reservation on a safari, tour constitutes consent by all guests covered by that payment to all provisions of the conditions and general information contained on  this site whether the guest has signed the booking form or not. The terms, under which you agree to take these safaris, tour cannot be changed or amended except in writing signed by an authorized director of the Company.

Age limits:

Due to the different type of safaris and tours there will be age limits in place.
 

 

Contact Us

 

We at Tours africana are always available to discuss your travel ideas.

Please feel free to contact us, if you would like a quotation or more information.
 

Address:
79 Crassula Road, Tableview, 7441, Cape Town, South Africa

E-Mail:
info@toursafricana.com
stuart@toursafricana.com
joanna@toursafricana.com
www.toursafricana.com
Tel/Fax: +27 (0) 215561671
Mobile: +27 (0)783825952

Skype name: Toursafricana

Please note: if you want to enquire about our rates, tours or day trips, please click here to fill in our contact form, or contact us during office hours on: +27 (0) 215561671.
info@toursafricana.com
For custom-designed tours, please call us or email us your requests. We would need to quote separately, depending on your preferred itinerary.

We look forward to showing you around our fabulous region.

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